KNOWLEDGE
Sometimes in August, our street experienced total black out for a week. Black outs are nothing new in Lagos but this one was different. Typically, when there is a black out in our area, more than one street is affected but this time it was only my street, while other streets had electricity. On Saturday hubby decided to stop at the IKEDC (PHCN Distribution office) on his way out. When he got to the office to make a compliant, the customer service representative was shocked, he said, “sir you can't be serious you had a blackout for 6days”, our records show no one has reported it. He logged in the complaint and within hours we were restored back. As my husband narrated the incident at the IKEDC office to me, I kept asking myself why we suffered for that long, when it was an easy fix. How did no one on the street know to make a report and we all collectively suffered in silence? The answer was simple; we did not know that we could report to IKEDC and the problem will be fixe...